Our Policies
Shipping & Returns Policy
Last Updated: 10/20/2026
SHIPPING POLICY
Order Processing Times All orders are processed within 5 to 13 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume sales or holiday seasons, processing times may be delayed by an additional 2 to 4 business days.
Domestic Shipping Rates and Estimates
A quick note to our early customers: We are a brand-new boutique! As we get our operations up to speed, please note that some of our pieces are currently being sourced and shipped from overseas partners. This is factored into our estimated delivery windows below. We truly appreciate your patience and support as we grow.
We offer a single, cost-effective shipping speed for all domestic orders.
Standard Shipping (estimated 5-13 business days): $7.50 Flat Rate / Free during promotional sales
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to carrier issues or weather.
International Shipping (Canada Only)
At this time, we only ship internationally to Canada. We offer a single economy shipping option for Canadian orders.
Canada Standard Shipping (estimated 5-13 business days): $19.50 Flat Rate
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches Canada. Damaged Skies Boutique is not responsible for these charges; they are the responsibility of the customer.
Checking Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at help@damagedskiesboutique.com with your name and order number.
Lost, Stolen, or Damaged Packages
In the event that your order arrives damaged, please email us as soon as possible at help@damagedskiesboutique.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis.
If you believe your package was lost or stolen after being marked as delivered, please contact the shipping carrier directly to file a claim. Damaged Skies Boutique is not responsible for lost or stolen packages once they have been handed over to the carrier.
RETURN & REFUND POLICY
Thank you so much for shopping with Damaged Skies Boutique! 🛍️✨As a small business, I truly appreciate every order and all the love and support you show my boutique!
Please take a moment to read my refund and return policy before placing your order.
💕 ALL SALES ARE FINAL
All sales are final. Please carefully review your order before completing your purchase, including item details, sizes, colors, and shipping information. Thank you for understanding!
NO CANCELLATIONS
Once an order has been placed, cancellations are not accepted. Please double-check your order before completing your purchase to ensure everything is correct. Thank you for understanding and supporting my small business! 🫶🏼
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please reach out to me (help@damagedskiesboutique.com) so I can help make things right! 💗 Please include your order number and clear pictures of the item and any damage or issues so I can review the situation.
Please report any issues within 7 days of receiving your order. Once the issue has been reviewed and approved, I will work with you on an appropriate resolution, which may include a replacement or refund when applicable.
Customers are responsible for return shipping costs. If there is an issue with your order, please contact me before sending anything back so I can provide further instructions.
💗 THANK YOU FOR SUPPORTING MY SMALL BUSINESS!