Shipping policy
SHIPPING POLICY
Order Processing Times All orders are processed within 5 to 13 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume sales or holiday seasons, processing times may be delayed by an additional 2 to 4 business days.
Domestic Shipping Rates and Estimates
A quick note to our early customers: We are a brand-new boutique! As we get our operations up to speed, please note that some of our pieces are currently being sourced and shipped from overseas partners. This is factored into our estimated delivery windows below. We truly appreciate your patience and support as we grow.
We offer a single, cost-effective shipping speed for all domestic orders.
Standard Shipping (estimated 5-13 business days): $7.50 Flat Rate / Free during promotional sales
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to carrier issues or weather.
International Shipping (Canada Only)
At this time, we only ship internationally to Canada. We offer a single economy shipping option for Canadian orders.
Canada Standard Shipping (estimated 5-13 business days): $19.50 Flat Rate
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches Canada. Damaged Skies Boutique is not responsible for these charges; they are the responsibility of the customer.
Checking Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at help@damagedskiesboutique.com with your name and order number.
Lost, Stolen, or Damaged Packages
In the event that your order arrives damaged, please email us as soon as possible at help@damagedskiesboutique.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis.
If you believe your package was lost or stolen after being marked as delivered, please contact the shipping carrier directly to file a claim. Damaged Skies Boutique is not responsible for lost or stolen packages once they have been handed over to the carrier.